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Like the title says, my computer gets frequently restarted without my input by what the event viewer classifies as Kernel-power (ID 41, category 63) critical error. Since I've been having this error I have tried updating all my drivers, changing my power supply, RAM, processor, undervolting both the GPU and CPU, and probably many more tests that I can't remember right now.
While the error only seems to happen when PC is under load (like gaming) I have yet to find a way to consistently recreate it with, for example, stress test (be it external applications or the performance tests some games include).
I'll be glad to retake any step to make sure I haven't missed anything that could fix the issue, and please let me know if there's any information I also need to include.
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Hi,
The "amdkmag" error can point to an issue with the processor, chipset, or GPU, potentially stemming from drivers, the BIOS, or the hardware itself.
To start, what GPU are you using?
Did you make any other changes in the BIOS besides undervolting?
Have you updated the BIOS?
Thanks.
https://1drv.ms/u/c/dde2f704c4e782be/IQBGeoQ2iPbdQ4-MeMJCfCXpAdAHJ8LOiJIf5oCu8Po_hx0?e=qSDmla
Here is a screenshot of the msinfo window (sorry that it's in spanish) and above it's a link to the zip with the contents of that folder, uploaded to OneDrive (no clue why the link looks so sketchy, but it might be the usual, I don't usually use OneDrive). One thing I will note, the .dmp file is from back in september while I've been getting this issue very frequently even up until today (twice). I'm not sure how they work, either, so it might be normal. But I'd rather clarify.
Hello,
Welcome to the Microsoft Windows Community.
Good afternoon. If you have already tried various troubleshooting steps, it is highly recommended that you check the CPU and GPU temperatures and verify whether the ATX power supply unit (PSU) is adequate for the installed hardware.
I forgot to say that, the CPU and GPU temperature are certainly not an issue (as they barely reach 50 and 70 respectively under load). I'd be skeptical to blame the PSU either, as I've changed it recently for a different model and the issue wasn't resolved.
Hi ,
Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.
Access the c:\windows\minidump folder, copy the files to your desktop, then upload them to OneDrive and post the link here for analysis.
Thanks
