Locked out

Karmen Payne 0 Reputation points
2026-10-18T12:34:48.4733333+00:00

I am locked out of my laptop bc I forgot my windows pin. Help

Windows for home | Other | Security and privacy
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  1. AI answer

    2026-10-18T12:35:01.44+00:00

    If the laptop is at the sign-in screen, use one of these supported reset paths:

    1. Select I forgot my PIN under the PIN box, then follow the prompts to verify the account and create a new PIN.
    2. If I forgot my PIN is not shown, select Sign-in options and sign in with the password instead. After signing in, open Settings > Accounts > Sign-in options > PIN (Windows Hello), then select I forgot my PIN or Change PIN.
    3. If both the PIN and password are forgotten:
      • For a Microsoft account, select I forgot my password on the sign-in screen, or use Sign-in options > Web sign-in, then follow the password reset steps.
      • For a local account, select the password entry button, then OK > Reset password, and answer the security questions.

    If sign-in problems continue, restart the device and try again. Windows sign-in issues can sometimes be resolved by a restart.

    Important: the Windows PIN is different from the Microsoft account password.

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