sound problem

Question

hello

how to fix my pc speakers i didnt hear voice

Answer 1

Hi,

If the steps from the Q&A assistant didn't work, please try the following: first, check if the audio is muted. Go to the Start menu > System > Sound > Output; look at the sound icon next to the volume slider—if there is an "X" on it, click it to unmute.

If that doesn't work, go to the Start menu > Settings > System > Troubleshoot > Other troubleshooters > Sound, and run the troubleshooter.

Wait for the process to finish and test the audio. If it still fails, take a screenshot and post it here.

Search for "msinfo32.exe" in the search bar, take a screenshot, and post it here so we can identify your specific laptop model or desktop configuration.

Thanks

Answer 2

Select the built-in speakers as the Windows 11 output device, raise their volume, and then test sound before changing any drivers.

1. Select and test the speakers

1. Open Start → Settings → System → Sound.
2. Under Output, select Speakers rather than Bluetooth, HDMI, a monitor, or headphones.
3. Make sure the speaker volume is not muted and raise the slider.
4. Open More sound settings → Playback.
5. Right-click Speakers, then select Set as default. ^1^

If sound returns, no further changes are needed.

2. If the speakers appear but remain silent

1. Return to Settings → System → Sound.
2. Under Output, select your speakers.
3. Find Audio enhancements and set it to Off.
4. Test the speakers again.
5. If there is still no sound, open the Get Help app, search for audio troubleshooter, and run the automated diagnostic. ^1^

3. If only voices in one app are silent

If Windows notification sounds work but a browser, media player, or another app has no voice/audio:

1. Open Settings → System → Sound → Volume mixer.
2. Under Apps, find the affected app.
3. Ensure it is not muted and raise its volume.
4. Set its Output device to your speakers. ^2^

4. If Speakers are missing or Windows says no audio device is installed

1. Open Start, type Device Manager, and open it.
2. Expand Sound, video and game controllers.
3. If the audio device is shown, right-click it and select Enable device if available.
4. If it is missing, select View → Show hidden devices, followed by Action → Scan for hardware changes. ^3^

If it remains missing, download the Windows 11 audio driver for the exact PC model from the PC manufacturer’s support site, install it, and restart the computer.

5. Repair the audio driver if sound is still absent

First try Settings → Windows Update → Check for updates, install available audio-driver updates, and restart.

If that does not resolve it:

1. Open Device Manager.
2. Expand Sound, video and game controllers.
3. Right-click the audio device—often named Realtek, AMD High Definition Audio, or High Definition Audio.
4. Select Update driver → Search automatically for drivers.
5. Restart the PC.

If updating does not help, return to the same device, select Uninstall device, confirm, and then restart. Windows should reinstall the audio driver during startup. ^4^

If headphones work but the built-in speakers still do not after these steps, the remaining issue may require a model-specific driver or hardware diagnosis from the PC manufacturer.

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References

1. [Windows 11](https://support.microsoft.com/windows/hardware/audio/fix-audio-issues-when-no-sound-plays-from-speakers-or-headphones-in-windows)
2. [Windows 11](https://support.microsoft.com/windows/hardware/audio/fix-app-audio-not-working-while-system-sounds-work-in-windows)
3. [Windows 11](https://support.microsoft.com/windows/hardware/audio/fix-missing-or-undetected-audio-output-device-in-windows)
4. [Windows 11](https://support.microsoft.com/windows/hardware/audio/update-audio-drivers-in-windows)