Subscription cancellation

Question

I want to cancel my subscription but you are making it extremely difficult

Answer 1

Cancel the Microsoft 365 home subscription from the Microsoft account that purchased it by opening the Services page, selecting Manage, and then selecting Cancel or Upgrade or Cancel.

Cancel the subscription

1. Open https://account.microsoft.com/services/microsoft365.
2. Sign in with the same personal Microsoft account used to purchase Microsoft 365.
3. Find the subscription and select Manage.
4. Select Cancel; it may be labelled Upgrade or Cancel.
5. Complete all confirmation prompts until the cancellation is confirmed. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If the page displays Turn on recurring billing, cancellation is already scheduled: the subscription will expire on the displayed date, and there should be no further automatic charge after that date.

If Cancel is missing or unavailable

Use the branch that matches the subscription:

• Purchased through Amazon, Best Buy, another retailer, Google Play, or Apple: Cancel through that seller or app store. Microsoft cannot manage third-party billing.
• Wrong Microsoft account: Sign out and use the personal account that made the purchase. For a work or school subscription, contact the organization’s IT administrator.
• Past-due balance: Pay the overdue amount first; Microsoft states that cancellation is unavailable while money is owing.
• Purchased in Germany: You can cancel without signing in at https://aka.ms/germancancel; have the requested purchase information available.
• Cancellation page still does not work: Open Microsoft’s cancellation troubleshooting page and select its guided-support option. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

For direct assistance, open https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding and:

1. Enter Cancel Subscription.
2. Select Get Help.
3. Scroll to Sign in to Contact Support.
4. Choose Microsoft 365 and Office.
5. Choose Cancel My Subscription, confirm, and select the browser-chat option. ^3^

Before confirming

Cancellation can reduce the storage allowance for Microsoft 365 Basic or Personal to 5 GB of cloud storage and 15 GB of Outlook.com storage. Family or Premium members also lose shared benefits and receive reduced allowances. If usage exceeds the free allowance, OneDrive synchronization and Outlook.com email can be affected, so download or reduce stored content first. Cancellation does not automatically guarantee a refund; refund eligibility is checked after cancellation. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

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References

1. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Not able to cancel subscription. - Microsoft Q&A