Subscription Charging for Microsoft Copilot

Question

I pay £8.49 a month via Apple Subscriptions for Microsoft Copilot. On 3 August 2026 I was charged £84.99 by Microsoft with no explanation what this is for

Please advise what is this charge?

Answer 1

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that payment problem,

If the charge was indicated as coming through the Apple App Store, you will need to contact Apple Support to resolve the payment: https://support.apple.com/118428

If the charge came directly from Microsoft, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option