Error : ox800cccoe

Question

Hi

I have an e-mail account

<PII removed>@icloud.com

not coming through i.e. error coming up Error : ox800cccoe, how do I fix it please?

Answer 1

Hi @Joe Freire

1. Confirm iCloud Mail is working
   • Sign in to iCloud Mail at https://www.icloud.com/mail
   • If you can send and receive mail there, the account itself is working.
2. Verify iCloud email settings
   • Incoming (IMAP) server: imap.mail.me.com
   • Port: 993
   • SSL: Enabled
   • Outgoing (SMTP) server: smtp.mail.me.com
   • Port: 587
   • TLS/STARTTLS: Enabled
3. If Two-Factor Authentication is enabled on your Apple ID
   • Generate an app-specific password from your Apple ID account.
   • Use that password in Outlook/Windows Mail instead of your normal Apple ID password.
4. Check Internet and Security Software
   • Ensure internet access is working.
   • Temporarily disable antivirus or firewall software to see if it is blocking the connection.
5. Remove and re-add the account
   • In Outlook or Mail, remove the iCloud account and add it again using the correct settings and password.
   1. Confirm iCloud Mail is working
      • Sign in to iCloud Mail at https://www.icloud.com/mail
      • If you can send and receive mail there, the account itself is working.
   2. Verify iCloud email settings
      • Incoming (IMAP) server: imap.mail.me.com
      • Port: 993
      • SSL: Enabled
      • Outgoing (SMTP) server: smtp.mail.me.com
      • Port: 587
      • TLS/STARTTLS: Enabled
   3. If Two-Factor Authentication is enabled on your Apple ID
      • Generate an app-specific password from your Apple ID account.
      • Use that password in Outlook/Windows Mail instead of your normal Apple ID password.
   4. Check Internet and Security Software
      • Ensure internet access is working.
      • Temporarily disable antivirus or firewall software to see if it is blocking the connection.
   5. Remove and re-add the account
      • In Outlook or Mail, remove the iCloud account and add it again using the correct settings and password.

Thanks.