password changing issue

Question

I cant change my password on my microsoft , whatever i choose doesnt work

Answer 1

Hi!

What error message or issue appears when you try to change your password?

How are you attempting to change your password (on which website or in which setting)?

Generally, to change your password, you need to verify your identity. Are you encountering the error during the identity verification step, or during the actual password change process?

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Please try the following:

• Test using a different browser, such as Edge, Chrome, or Firefox.
• Try changing your password via this link: https://account.microsoft.com/security

Answer 2

whatever i choose doesnt work, i need to talk to an agent ASAP

Answer 3

Create a new password that is at least 8 characters long, differs from the current password, uses at least three character categories, and does not contain your name, organization name, common words, or non-English Unicode characters.

Change the password

1. Open the My Account portal and sign in with your existing work or school password.
2. Select Change Password.
3. Enter the old password, then enter and confirm the new one.
4. Select Submit. A successful change signs you out and asks you to sign in again. ^1^

For an account managed directly in Microsoft Entra ID, the new password must:

• Be 8–256 characters long.
• Use at least three of these four categories:
  • Uppercase letters
  • Lowercase letters
  • Numbers
  • Symbols
• Differ from the current password.
• Avoid Unicode characters, such as accented or non-Latin characters.
• Not match Microsoft's global banned-password list or any custom banned terms configured by your organization. Common weak words and variations can therefore fail even when they meet the visible length and complexity rules. ^2^

Use a newly created passphrase rather than modifying an old password. For example, use several unrelated words with mixed case and numbers—but do not use any example password shown publicly.

If every compliant password is rejected

Your organization may synchronize the account from an on-premises Active Directory domain. In that configuration, the organization's local password rules can take precedence for length and complexity, so the Microsoft Entra requirements alone may not be sufficient. ^2^

Contact your workplace or school IT administrator and provide:

• The exact “doesn’t meet the requirements” message.
• The time of the failed attempt.
• Confirmation that multiple unique 8-or-more-character passwords using three character categories were rejected.
• A request to confirm whether the account is cloud-only or synchronized from on-premises Active Directory, and to provide the applicable password length, history, and custom banned-word rules.

If the account is synchronized, IT may direct you to change the Windows/domain password instead. A cloud-side password change does not necessarily synchronize back to the local computer account; changing the on-premises password and allowing directory synchronization is the documented resolution for that configuration. ^3^

Do not send your proposed password, current password, or verification codes to anyone, including IT support.

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References

1. Change your work or school account password | Microsoft Support
2. Combined password policy and check for weak passwords in Microsoft Entra ID
3. Separate passwords required for the computer and work or school account when using password synchronization and the Azure Active Directory Sync tool