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My hp laptop is not booting the power indicater keeps flashing on and off like 3 seconds it’s on 4 seconds it’s of etc. When i plug it in the amber light also flashes on for 2 seconds and off for 2 seconds. I do not know why but i am using the Moderator note: PII removed with an intel i7 cpu. I really need to know why it is doing this so any help is appreciatered.
Product ID: Moderator note: PII removed
How old is the HP laptop, it may not be a windows problem.
Did anything happen prior to the problem. Have you disconnected any external items. printer, USB media devices.
It could be a power or motherboard problem. Does it still have HP warranty?
It is a 2023 model but i got it last year. It has gone to hp repairs for a popped keyboard before though. But the warfanty has expired.
If it cannot display the HP bios then I would suspect a hardware problem. You may need to take it to a repair shop.
By that I mean if you do not see HP on the screen before widows tries to load then the device is not starting up. Just seeing flashing lights flashing on and off suggests to me it is a hardware fault, possibly a power problem.
Whether it is the result of the previous repair I cannot say but you need a repair shop to advise you.
Hello,
How many white and amber flashes occur? Depending on the number of flashes and their length, it can mean different errors within your device. If you could record a video and upload it here, that would help even more.
I hope to hear back from you.
I did try to upload a video but the questions dont support mp4 type files
They happen continuous not stopping at all like 2 seconds on 2 seconds off
Hello,
Are you able to upload the video to Google Drive (or any other file sharing service)? If not, that is okay.
If you haven't already, I would recommend resetting your BIOS.
Make sure it is plugged in, and then press and hold the Windows key + B at the same time. While leaving said keys pressed, press and hold the power button for 2-3 seconds. Let go of the power button but continue holding the Win + B combination.
After a little bit, you should see an HP BIOS update screen pop up. Let the update/recovery process end and see if your PC can boot.
Let me know how this goes.
I tried doing the windows+B nothing happens there is only a blank screen.
I got a video of it on drive the link is https://drive.google.com/file/d/1zgRSXMKEdzM7BhYSsmBw3YbFqa-Xi-xb/view?usp=sharing Sorry for the ticking noise it’s my clock
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Welcome LTamber,
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
Thank you for reaching out to Microsoft Q&A.
Since the power indicator and charging light are repeatedly flashing and the laptop does not appear to reach the HP or Windows startup screen, I’d like to narrow down the issue first.
Also, could you confirm:
Looking forward to your update.
Hello LTamber,
I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
It doesnt turn on at all. But for 2 seconds the power light is on then for 2 seconds on and then it kepps repeating. My dad had used it prior from this happening and i dont know what happened
Hello LTamber,
Please try the step below: Perform a full power reset
