Identity Validation Failed (email verification failed)

Question

How can I re-submit my identity validation ID? It's saying it failed because of "email verification failed" which is simply not correct.

Anyone know how to re-submit? Or do I just create a whole new one?

Answer 1

Create a new identity validation request; a failed email-verification request cannot be resubmitted, and Microsoft cannot resend a verification link for that request.^1^

Recreate the request

1. In the Azure portal, open the existing Artifact Signing account.
2. Select Objects → Identity validations.
3. Delete the failed identity validation request.
4. Select Organization → New Identity, then choose Public or Private to match the certificate profile you intend to create.
5. Enter the identity information again and select Create. You need the Artifact Signing Identity Verifier role to perform this operation.^2^
6. Confirm that the primary email:
   • Is a monitored mailbox on a domain owned by the legal business entity.
   • Is not a distribution list.
   • Accepts messages from external senders and messages containing links.
7. Check spam, quarantine, firewall, and link-filtering policies. Open the new verification email within seven days; expired links cannot be resent.^1^

You do not need to create another Artifact Signing account; identity validations are available at the subscription level and can be shared among Artifact Signing accounts in that subscription.^2^

When support is required

Contact Azure Support instead of repeatedly creating requests if:

• A validation for the same organization already exists and the new request must use a different primary email address.
• The replacement request also reports email-verification failure even though the mailbox receives external messages containing links.
• The current request is still In Progress. Creating duplicate requests for the same entity does not accelerate validation.^1^

Provide the identity validation ID and relevant timestamps privately through the support case; do not post subscription, tenant, or validation identifiers publicly.

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References

1. Artifact Signing FAQ
2. Quickstart: Set up Artifact Signing