Supervised chats restricted users

Question

Supervised chats restricted users

jpcapone 1,776

After enabling supervised chats, assigning chat roles and waiting 24 hours we are finding that the restricted users are still able to initiate chats with other restricted users and users with full permissions. We have validated our settings several times and confirmed that the configuration is correct. Does anyone have any thoughts on how to troubleshoot this issue?

3 answers

Your answer

Answer 1

Sharon Zhao-MSFT 25,761 Microsoft External Staff

@jpcapone ,

Please check if you turn on Role-based chat permissions in Microsoft Teams admin center > Teams: Teams settings > Safety and communication as below:

I test it in my tenant and it works after several hours. When the restricted user initiates a new chat, it will pop up the warning message as below:

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

jpcapone 1,776 Reputation points

2021-10-27T12:26:22.607+00:00

Yes I can confirm that this setting has been configured. Also, here is a link to the documentation I used to enable supervised chats. https://learn.microsoft.com/en-us/microsoftteams/supervise-chats-edu
Do you have any other suggestions?
Sharon Zhao-MSFT 25,761 Reputation points Microsoft External Staff

2021-10-28T07:49:42.837+00:00
@jpcapone ,

I follow the same document as yours.

Please pay attention to the following two points:

Before turn on Role-based chat permissions, you should set the suitable chat permission roles for your user.

Supervised chat should be configured to all the users in your organization.
jpcapone 1,776 Reputation points

2021-10-28T14:14:15.497+00:00

I understand what you are saying and I have confirmed multiple times that the settings are correct. Apparently I am not getting the same results as you and thats the problem. I have attached some screenshots of my settings. Please advise.
Sharon Zhao-MSFT 25,761 Reputation points Microsoft External Staff

2021-10-29T08:48:13.39+00:00

@jpcapone ,

It is so strange.

Perhaps, you could check if there is any Microsoft Teams relate-advisory of Service health in Microsoft 365 admin center > Health: Service health.

Meanwhile, I will do more research of this problem. If I have any news, I will share with you as soon as possible.

Thanks for your understanding.

Answer 2

Josie Tober 1

@jpcapone - did you get this sorted out as I am having the issue with the chat not working

Answer 3

jpcapone 1,776

I did. We found that if a chat history was already in existence prior to the implementation of supervised chat then that chat history was not impacted by the configuration change. Meaning chats in that thread could still be used between restricted and unrestricted users. its been a while but I think the resolution was that we had to clear the chat history and moving forward the chats behaved as expected. Does that explanation help your situation?

Share via

Supervised chats restricted users

3 answers

Your answer