A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Use Try another way on Epic Games’ 2FA screen, verify through email or a saved backup code, then reconfigure the authenticator under Password and security.^1^
Regain access and reconnect Authenticator
- Sign in to your Epic Games account.
- At the authenticator-code prompt, select Try another way.
- Choose either:
- Email Verification, then enter the code sent to the email address on your Epic account; or
- Enter your Two-Factor verification backup codes, then enter one of the 8-digit codes saved when 2FA was enabled.
- Once signed in, open Account settings → Password and security.
- Disable or change the old authenticator method, then enable the authenticator-app method again.
- Scan the new QR code with Microsoft Authenticator and save the new Epic backup codes somewhere secure.
If neither email nor backup-code verification is available, use Epic’s account-recovery process so Epic can verify account ownership.^2^
Restore from Microsoft Authenticator backup instead
This option applies only if Cloud Backup was enabled before the Epic entry was deleted. Epic is a third-party account, and its rotating one-time-password code can be restored from an eligible Authenticator backup. The restore must also be performed on the same device type—an iOS backup cannot be restored to Android, or vice versa.^3^
- Android: Open Authenticator and select Restore from backup, then sign in with the personal Microsoft account used for the backup. If the option is missing, sign out of or remove the accounts currently in Authenticator first.
- iPhone: Ensure the same Apple ID/iCloud account is being used, then reinstall and open Authenticator so the backed-up codes can appear.
Restoring can affect the accounts currently configured in Authenticator, so use Epic’s email or backup-code route first when available. If no pre-deletion Authenticator backup exists, the deleted Epic entry cannot be individually undeleted; reconnect it through Epic instead.^4^
References