High Billing

Question

Hi ,

By mistake I created API resource in Azure which is expensive. The billing has shot very high.

Can someone guide how to waive off it?It's first time.

Answer 1

Submit a free Azure billing support request asking for a one-time adjustment or refund, and immediately remove only the confirmed unwanted resources so that additional usage charges stop.

1. Stop further charges

1. In the Azure portal, open Subscriptions and select the affected subscription.
2. Select Resources and identify the accidentally created API resource and its related billable components.
3. Before deleting anything, verify that each resource is not used by a production workload or another service, and export any data or configuration you need.
4. Delete only the confirmed unwanted resources. Deletion can permanently remove data, configuration, and dependencies and might not be reversible.

Deleting unwanted subscription resources prevents new usage from those resources; deleting every resource effectively leaves the subscription as an empty container. If a paid support plan is also present, go to Cost Management + Billing → Recurring charges and turn off its automatic renewal.^1^

2. Submit the waiver/refund request

Azure billing support must review the request; a waiver is not automatic or guaranteed.

1. Open the Azure portal and search for Help + Support.
2. Select Create a support request.
3. Enter Billing, select the billing issue, choose the affected subscription, and select Next.
4. If self-service options appear, select Create a support request at the top.
5. Complete Summary, Problem type, and Problem subtype using the closest options for an unexpected or accidental charge.
6. If suggested solutions appear, select Return to support request rather than ending the process.
7. Under Additional details, provide:
   • Subscription ID
   • Resource name and resource type
   • Date and approximate time it was created and deleted
   • Amount charged
   • Invoice ID, if available
   • A concise explanation that this was an accidental, first-time deployment
   • The specific request for a one-time billing adjustment or refund
8. Select Review + create → Create.

Microsoft’s billing FAQ identifies an Azure support request as the official way to contact billing support.^2^ A closely matching accidental-charge case also confirms that billing support is free and can review a refund request.^3^

3. Document the charge

In Cost Management + Billing → Cost Management → Cost analysis:

1. Select the affected subscription as the scope.
2. Set the relevant date range.
3. Group by Resource or Service name.
4. Capture or export the cost details for the support case.

Cost Analysis can identify new costs caused by a recently added resource and drill into daily usage by resource group.^4^

If the subscription was purchased through a Cloud Solution Provider or is an Azure Sponsorship subscription, contact the Azure partner or account manager instead.^1^

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References

1. Plan to manage Azure costs
2. Cost Management + Billing frequently asked questions (FAQ)
3. Refund Request for Accidental Azure Charge - Microsoft Q&A
4. Identify anomalies and unexpected changes in cost