refund subscription

cathy Martinez 0 Reputation points
2026-10-26T00:33:17.7166667+00:00

My annual payment went to wrong account. Repeated payment and again went to wrong account. I need refund immediately for $99.99 twice

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. cathy Martinez 0 Reputation points
    2026-10-26T00:43:15.75+00:00

    no answer has been given, this is extremely frustrating

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  2. EmilyS726 275.5K Reputation points Independent Advisor
    2026-10-26T01:08:53.7666667+00:00

    Cathy,

    First, make sure you cancel the subscription. Please go to https://account.live.com

    Sign into your Microsoft account. Then go to Services. Click on Manage for the subscription plan you want to cancel.

    Then you need to contact billing support, explain to them that you made a mistake, and ask them to assist you with a refund. You are posting in the public community forum now. No one here can access/review your account, but I can help you navigate the support system.

    Go to https://support.microsoft.com/contactus, type "Billing," and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription." You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detailed step-by-step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

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