copilot is not working

Question

my copilot is not working. Same thing happened a week ago. They deleted it and reloaded it and it has worked fine until today.

Answer 1

Welcome James Sparrow,

Thank you for posting on Microsoft Q&A. I'm sorry Copilot has stopped working again, especially after it was reinstalled only a week ago. I'm happy to help you get it working.

To narrow this down, could you please tell me:

• What exactly happens when you open Copilot? For example, it doesn't open at all, it shows a blank window, or it shows an error message. If there's a message, please share the exact wording or a screenshot (with any personal information hidden).
• Which Windows version are you on: Windows 10 or Windows 11? You can check this under "Settings" > "System" > "About".
• Which account do you sign in to Copilot with: a personal Microsoft account (such as Outlook.com or Hotmail) or a work or school account?

While you check those, you can try these steps in order and test Copilot after each one:

Step 1: Update Copilot and Microsoft Store

• Open Microsoft Store and select Library (bottom left)
• Select Get updates and install any updates for Microsoft Copilot and Microsoft Store
• Close Copilot completely, then open it again

Step 2: Run the Copilot connectivity troubleshooter

• Select Start, search for Get Help, and open it
• In the search bar, type Copilot connectivity troubleshooter and press Enter
• Follow the steps and apply any fix it recommends

Step 3: Repair the Copilot app

• Go to Settings > Apps > Installed apps. On Windows 10, go to Settings > Apps > Apps & features
• Find Microsoft Copilot, select the "…" (More options) button, then select Advanced options
• Under Reset, select Repair. Open Copilot and test it

Looking forward to your update.