Incorrect Completion Date on Course Certificate

Question

Hello Team,

I recently completed the course “Introduction to Prompt Engineering with GitHub Copilot” on 28 and 30 October 2026.

However, the certificate is still showing my previous completion date as 3 October 2025/2026, instead of reflecting my recent completion in 2026. Because of this discrepancy, our LTM Learning Assessment team is not accepting the certificate as evidence that I completed the course this year.

Could you please check the course completion records and update/reissue the certificate with my latest completion date?

Please let me know if you need any additional details or screenshots from my side.

Thank you for your assistance.

Best regards, Ravi Kochar

Answer 1

First identify the platform that issued the certificate, because Microsoft cannot correct a certificate generated by an employer LMS, LinkedIn Learning, GitHub, or another training provider.

If it appears in your Microsoft Learn profile

Microsoft Learn normally records training-module completion as an Achievement badge; credentials are separately earned through an assessment or exam. You can identify the record under Profile → Achievements or Profile → Credentials.^1^

The available documentation confirms that Learn achievements have an AwardedOn value, but it does not confirm whether repeating this particular course should replace that value or generate a newly dated certificate.^2^ Microsoft support must therefore determine whether the old date is expected or an account-record error.

Submit a request as follows:

1. Open Credentials support and select online support request.^3^
2. Sign in with the same account used to complete the training.
3. Select:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Category: the closest option for an achievement, certificate, or profile-record issue
   • Type of Support: Professional No Charge
   • Contact method: Email
4. Include:
   • Exact course title
   • Course and certificate URLs
   • Your Learn username from Learn profile → Settings
   • Completion dates: 28 October 2026 and 30 October 2026
   • The exact currently displayed date
   • Screenshots showing the completed course and incorrect certificate date
   • A request to verify the underlying completion record and confirm whether it can be corrected or reissued

Clarify whether the displayed old date is 3 October 2025 or 3 October 2026; listing it as “2025/2026” may delay investigation.

If another platform issued it

• Employer/LTM learning portal: Contact the LTM/LMS administrator and request a completion-history export or corrected certificate. Provide the Microsoft Learn achievement URL as supporting evidence if available.
• Microsoft Essentials Professional Certificate through LinkedIn Learning: Contact LinkedIn Learning Support using its chat or Contact us option. Microsoft’s support matrix directs Essentials learning-path and certificate issues there.^3^
• Other provider: Use the support channel shown on that certificate or course page. Include the certificate URL and both completion screenshots.

Do not post account identifiers, email addresses, or unredacted screenshots publicly; attach them only to the private support case.

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References

1. Frequently asked questions (general)
2. Learn Organizational Reporting service developer reference documentation
3. Credentials support