Refund not processed

Question

Dear Microsoft Customer Support Team,

I am writing to you today in hopes of finally resolving a very old issue regarding a return. Back in December 2022, I returned my Surface Laptop 5 for Business, but unfortunately, the refund was never processed on my end.

Order Details:

• Product: Surface Laptop 5 for Business
• Order Date: December 21, 2022
• Order Number: 5544633771
• Status on Microsoft page says RETURNED

At the time, I spent several weeks trying to get this sorted out. I sent numerous emails but kept getting caught in automated online support loops, which unfortunately couldn't resolve the issue. I eventually gave up and wrote off the money, but I wanted to try one last time to see if a real person could look into this for me.

I understand this is quite an old order, but I would deeply appreciate it if a human representative could review my account and help me finally get this refund processed.

Thank you so much for your time and any help you can provide.

Best regards,

Answer 1

Microsoft’s official Contact Support page: Sign in with the account that placed the order, choose a billing or order issue, and ask for a live agent.

Check it on support.microsoft.com yourself before calling. microsoft

Since this dates back to December 2022, ask Microsoft to investigate the original payment transaction and refund reference, rather than simply asking them to initiate a new refund.