Failed verification ceck

Question

Azure Artifact Signing – repeated Face Check failure for CAMBRENSIS LTD

I’m trying to complete public identity validation for CAMBRENSIS LTD, a UK company, so that we can sign our software. The Azure portal lists three validation requests as Failed. On two attempts, the verification page displayed “Face Check failed” and directed me back to Artifact Signing.

Our subscription is active under the Microsoft Azure Plan. I’ve checked the company name and registered office on the request against Companies House, and both match.

Could the Artifact Signing team check which step failed on each request? Before I submit a fourth request, I’d like to know whether I should create a fresh Verified ID in Microsoft Authenticator or whether your team needs to review one of the existing requests.

Thank you, David Slater Cambrensis Ltd

Answer 1

Likely cause (based on your details): this appears to be an identity-proofing session issue in the Artifact Signing validation flow (for example, stale/partial Verified ID issuance state), rather than a mismatch in your company registration data.

1. Do not keep retrying immediately with new requests. Multiple retries can create parallel failed requests and make diagnosis harder.
2. Re-run the identity validation in a clean session before submitting another request:
   • Sign out of all Microsoft sessions in browser and Authenticator.
   • Sign in again with the same account used for the Artifact Signing resource.
   • Start one fresh validation attempt only.
3. Verify Artifact Signing prerequisites and identity-validation requirements before the next attempt:
   • Quickstart: https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart
   • FAQ: https://learn.microsoft.com/en-us/azure/artifact-signing/faq
4. If “Face Check failed” repeats, open a support request and ask for manual review of the existing validation requests (instead of creating more attempts). Include:
   • all validation request IDs
   • UTC timestamps of each failed attempt
   • tenant/subscription IDs
   • exact error text and screenshots
   • Support request process: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Confirmed facts from your post:

• Subscription is active.
• Company details were checked against Companies House.
• Three validation requests are already marked Failed.

Possible cause (not yet confirmed): a backend identity-proofing/Verified ID state issue tied to earlier failed attempts.

Validation checks after remediation:

• Only one active validation request exists.
• Face check completes successfully.
• Artifact Signing identity status moves from Failed/In Progress to Approved.

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