Remove [PII removed]@verizon.net

Question

Remove [PII removed]@verizon.net from my account use [PII removed]@hotmail.com

Answer 1

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Hi, @Michael Farnola

If @verizon.net is the address you actually sign in with, you'll need to change your sign-in address too. Microsoft calls these sign-in addresses "aliases." They all share the same password, files, subscriptions and settings, so changing one won't cost you anything.

Sign in at https://account.live.com/names/manage with your Verizon address and password.

Select Add email > Add an existing email address as a Microsoft account alias, then type your @hotmail.com address.

Next to the Hotmail address, select Make primary.

Then select Remove next to the @verizon.net address.

The primary address can't be removed until a different one has been made primary, so do step 3 before step 4.

It can take up to 48 hours for the new address to show up everywhere

If step 2 gives you an error, your Hotmail address is probably already its own separate Microsoft account. An existing @hotmail.com address can't be added to a different account as an alias, and Microsoft can't merge two personal accounts. In that case, it's recommended that you just start signing in with the Hotmail account. Move anything you need over from the Verizon account (like OneDrive files or contacts), and close the Verizon account once you're sure nothing is left on it.

Hope this helps. If you get stuck on a step, let me know what message you see.

Answer 2

Add your Hotmail address as a verified security method first, and then remove the Verizon address from Advanced security options.

Replace the verification email

1. Go to Microsoft account Security and sign in.
2. Select Manage how I sign in.
3. Select Add a new way to sign in or verify.
4. Choose Email, enter your @hotmail.com address, and request the security code.
5. Enter the code sent to Hotmail and select Next. Confirm that the new address now appears among your verification methods. ^1^
6. Expand the old @verizon.net verification method and select Remove, then select Remove again to confirm. ^2^

Do not remove the Verizon method until the Hotmail method has been added and verified. Removing all security information can place the account in a restricted state for 30 days, during which further security and billing changes cannot be made. ^2^

If Microsoft requires a code from the inaccessible Verizon address

On the verification screen, select I don’t have any of these and follow the prompts to replace the security information. This replacement may trigger the 30-day restricted period. Microsoft Support cannot send verification codes or directly change account security details. ^2^

These steps change only the security/verification method. They do not change the primary Outlook sign-in address or email alias.

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References

1. Microsoft account security info & verification codes
2. Removing a sign-in verification method | Microsoft Support