My issue with Authenticator

Question

My issue with Authenticator is still not resolved.
I am still getting the error message : something went wrong

Answer 1

For the Authenticator error "Something went wrong. [4s8qz]", use these steps in order:

1. Wait a few moments and try signing in again. Temporary service interruptions or app updates can cause this error.
2. Open the Microsoft Authenticator app and confirm it opens normally, responds correctly, and the account is still listed.
3. Update Microsoft Authenticator from the device app store.
4. If this is a work or school device, also update the Company Portal app and make sure the device is compliant.
5. Restart the device.

Also check these general items because they can block Authenticator sign-in:

• Switch between mobile data and Wi-Fi.
• Make sure Airplane mode is off.
• In Authenticator, go to Settings and make sure notifications are enabled.
• Turn off battery optimization for Authenticator in Settings.
• Make sure the device date and time are correct.
• If a VPN is enabled, disconnect it and test again.
• Make sure the app is not locked when trying to complete authentication.

If the message is instead "We could not complete the sign-in at this time.", make sure push notifications are enabled, confirm network connectivity, and remove the account and try the sign-in again.

If the issue still continues, capture logs from Authenticator > Settings > Send Feedback and then contact the IT admin for a work or school account, or Support for a personal account.

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• Troubleshoot problems with Microsoft Authenticator | Microsoft Support
• Troubleshoot problems with Microsoft Authenticator | Microsoft Support
• Authentication did not complete | Microsoft Support