One drive!!

Question

I am totaly frustreted with the Microsoft Support. I have found out that I have two Onedrive-accounts and that I have paid for them both!! I have one account by my hotmail: @hotmail.com and one by my gmail: @gmail.com. When I log in with gmail it says that I am using 13.9 GB and under it says Onedrive 13.9. When I open up Onedrive I can not see what I use 13.9 GB for. I can only open up and see what there is on my "skrivbord". When I log in with my hotmail I get info that I use 95.1 GB and under I see OneDrive 95.1, BUT, when I go to OneDrive there I also can not see what I use 95.1 GB for! I can only open up and see what there is on my "skrivbord" there also and that is the same things that I see through my hotmail-account?? How is that? Where can I see what I use 95.1 GB for??

And: when I am logged in with gmail, the system changes to my hotmail by itself. Why? And why has Microsoft withdrawn 1199 SEK twice every year, for both my accounts if I only can see one?? I need answers right away!

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Moderator note: personal information removed

Answer 1

Use separate browser profiles or different browsers to isolate the Hotmail and Gmail sign-ins, then inspect OneDrive storage and billing independently for each identity.

1. Establish whether these are two accounts or two names for one account

A Gmail address can be used to create a separate Microsoft account, but it could also be a sign-in alias for the same account. The different storage figures alone do not establish which situation applies.

Do not use two private windows from the same browser, because they may share one private session. Instead:

1. Open the Hotmail account in one normal browser profile.
2. Open the Gmail account in:
   • another Edge profile,
   • a completely different browser, or
   • one InPrivate/Incognito window while the other account remains in the normal window.
3. In each window, select the profile picture and record the displayed account identity.
4. Keep each account open in its assigned browser/profile while completing the checks below.

Microsoft 365 uses single sign-on within each browser profile, which explains why signing in with Gmail may automatically return you to the Hotmail identity. Separate browser profiles or private mode prevent that session from being reused.^1^

2. Find what uses 13.9 GB and 95.1 GB

In each isolated account, open OneDrive’s largest-files view:

https://onedrive.live.com/?qt=largestfiles

Then:

1. Confirm the profile picture/account shown at the top belongs to the intended identity.
2. Review the largest files and folders.
3. Open My files and inspect Desktop, Documents, Pictures, and any camera-upload folders.
4. Open Recycle bin. Deleted items still count toward personal OneDrive storage until the bin is emptied.
5. Search for large videos, ZIP files, archives, screenshots, and phone-camera uploads.

Microsoft confirms that personal OneDrive usage includes synced files from Desktop, Documents, and Pictures, photos and videos, and items in the Recycle Bin.^2^ The largest-files view and Recycle Bin are the intended places to identify and remove storage usage.^3^

Do not delete anything until both accounts have been identified and important files downloaded or backed up.

Seeing only the same Desktop files locally does not show everything stored online. The Windows OneDrive sync client supports only one personal OneDrive account at a time, so File Explorer may currently represent only the account connected to that client.^4^ Use the website for this comparison.

3. Identify both 1,199 SEK charges

While still using the isolated browser sessions, repeat these checks for both identities:

1. Open the Microsoft account Order history: https://account.microsoft.com/billing/orders
2. Select the date range covering each annual 1,199 SEK payment.
3. Look for orders marked Completed or Redeemed and open Order details.
4. Open Services & subscriptions and identify the active subscription and next billing date.
5. Save or print the order details for both charges.

Microsoft specifically advises checking every account’s order history when multiple payments appear. If only one account shows a charge, open Payment options and select Investigate to search for another account using the same card.^5^ Order history must be checked under the account that made each purchase.^6^

4. Stop the unwanted subscription and check for a refund

After deciding which subscription you want to keep:

1. Sign in to the account that purchased the unwanted subscription.
2. Go to Services & subscriptions.
3. Select the subscription → Manage → Cancel.
4. Follow the cancellation prompts. The page will state whether that subscription qualifies for a refund.

If Turn on recurring billing appears instead of Manage/Cancel, the subscription is already set to expire and should not renew automatically.[^7^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Refund eligibility is determined during cancellation; cancellation does not always produce a refund.[^8^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy")

If the order histories still do not explain both charges, use Contact Microsoft Support, enter “duplicate Microsoft 365 charge,” select Get Help, and then Contact Support. Provide the dates, amounts, transaction references, and the order details from both accounts—without posting them publicly.

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References

1. Sign in to SharePoint | Microsoft Support
2. My OneDrive says it's full
3. What is Microsoft cloud storage?
4. [Windows](https://support.microsoft.com/onedrive/sync-your-computer-s-files-and-folders-with-onedrive)
5. I've been charged twice | Microsoft Support
6. View your Microsoft Store order history | Microsoft Support
7. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
8. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])