Excel error when opening a file or the program

Question

Every time I try to open a file or the program it says an error and gives me the option to repair but that does nothing.

Answer 1

Hi, @William Terry

May I know what troubleshooting steps have you already taken?

Have you tried manual repair instead? If you haven't tried it yet, please follow the steps below.

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If you haven't tried anything yet please start by:

First, please check if your Microsoft 365 is active or if your Office license is listed. You can do this by signing in at https://account.microsoft.com/services if the subscription is active or if your Office license is listed, try these steps:

Repair Office apps:

• Press Windows + R, type appwiz.cpl and press Enter.
• Find Microsoft 365 or Office in the list, select it, then choose Change > Quick Repair.
• If that doesn’t help, run the repair again but select Online Repair instead.

Check for updates:

• Open any Office app (if it opens even briefly), go to File > Account > Update Options > Update Now.
• Restart your device after repair and try opening the apps again.

If the apps still don’t open, please let me know if you’re using Microsoft 365 or a one-time purchase version (like Office 2021), so I can guide you with the next specific steps.

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Let me know how it goes or if you have any further questions or concerns.

Click "Add comment" to let me know.

Thanks!