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Colby-7514 asked SadiqhAhmed-MSFT answered

Unable to cancel subscription in Azure due to improper rights

I have an issue wherein I created an Azure subscription using my college email account a few months back. Now, when I try to cancel the subscription, it states I am unable to for the following reason - "UNAUTHORIZED. Insufficient privilege to see the billing data."

I've even contacted my college's IT dept to see if they can cancel it for me or escalate my rights, but they state they have no role whatsoever in the management of Azure for students.

I am being charged monthly for this subscription with no clear way to cancel - is there anything else I can do? Is it somehow possible to contact Microsoft directly for support? I tried to submit a support ticket but I don't have rights to do that either...

azure-cost-management
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@Colby-7514 Sorry for the inconvenience this must have caused!

The issue needs deeper investigation at the subscription level. This can be done by Azure subscription management team. You can check with your college admin if they can raise a support request on your behalf.

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@Colby-7514 Per support request, the support team has processed your refund. Please confirm and if this still an issue, let us know.

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HI Sadiq, I see the refunds in my bank account now, so all good here. Thanks for the support!

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Thanks for confirming!

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1 Answer

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SadiqhAhmed-MSFT answered

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We worked offline with @Colby-7514, enabled support investigation and ensured refund through defined process.


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