Unable to cancel subscription in Azure due to improper rights

Colby 1 Reputation point
2021-10-27T14:20:16.347+00:00

I have an issue wherein I created an Azure subscription using my college email account a few months back. Now, when I try to cancel the subscription, it states I am unable to for the following reason - "UNAUTHORIZED. Insufficient privilege to see the billing data."

I've even contacted my college's IT dept to see if they can cancel it for me or escalate my rights, but they state they have no role whatsoever in the management of Azure for students.

I am being charged monthly for this subscription with no clear way to cancel - is there anything else I can do? Is it somehow possible to contact Microsoft directly for support? I tried to submit a support ticket but I don't have rights to do that either...

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 37,686 Reputation points Microsoft Employee
    2021-11-10T14:13:49.867+00:00

    Sharing with broader community!

    We worked offline with @Colby , enabled support investigation and ensured refund through defined process.

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