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Unable to schedule exam

Nate Boyd 21 Reputation points Microsoft Employee
2021-10-27T15:13:40.177+00:00

When I try to schedule an exam, I receive the following error.
AADSTS50020: User account 'XXXX@Stuff .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I've tried to schedule an exam with an alternate account that I have with an Outlook.com email address and I receive the same error message. Thanks!

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  1. Anonymous
    2021-10-27T15:15:36.257+00:00
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