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NateBoyd-0538 asked DSPatrick answered

Unable to schedule exam

When I try to schedule an exam, I receive the following error.
AADSTS50020: User account 'XXXX@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I've tried to schedule an exam with an alternate account that I have with an Outlook.com email address and I receive the same error message. Thanks!

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