Login Issues

Question

After putting in my email address and password, the "Trying to sign you in" page flashes non stop. It doesnt log me in to see my emails.

Answer 1

Hi!

This can often occur due to browser cache, a corrupted token, or an issue with your account. To determine exactly what is happening, we need to perform a few individual tests. Please carry out the tests below and share the results with me:

1. Try logging in to Outlook (https://outlook.live.com/mail/) using a different browser. This will help determine if the issue is related to the browser you are currently using.

• You can also test this using an Incognito/Private browsing window, which can usually be opened by pressing CTRL + SHIFT + N.

2. Test using a different device—such as your mobile phone (by accessing https://outlook.live.com/mail/ via its browser) or another computer. This will help determine if there is a restriction on the device itself.
3. Check whether your account is locked by using the Sign-In Helper at the link below:

https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

Answer 2

Test Outlook.com in a private browsing window using a current supported browser; if that stops the flashing sign-in loop, disable the browser’s blocking extensions for Outlook.com and retry normally.

1. Isolate the browser session

1. Open an InPrivate/Incognito/Private window.
2. Go directly to Outlook.com and select Sign in.
3. Enter the Microsoft account email address and password.

If this works, the account itself is accessible and the normal browser profile is interfering with sign-in. In the regular browser:

• Disable AdBlock, uBlock, or similar content/privacy blockers for Outlook.com.
• Close all browser windows, reopen the browser, and sign in again.
• If necessary, remove the saved cookies/site data for Microsoft and Outlook sign-in sites.

Microsoft recommends a current version of Edge, Chrome, Firefox, or supported Safari; it specifically notes that ad blockers and pop-up blockers can cause Outlook.com loading problems.^1^

2. If the private window also loops

Try another current supported browser or another device. This distinguishes a device/browser problem from an account-side sign-in problem.

Then run Microsoft’s sign-in troubleshooter. Outlook.com uses the same password as the associated Microsoft account, and Microsoft directs users who cannot sign in to this troubleshooter.^2^

If the process displays a verification request, blocked-account notice, or unusual-activity warning, complete that account-recovery flow rather than repeatedly submitting the password. Microsoft may require identity confirmation when it detects unusual activity, a new device, or travel.^2^

3. If it still flashes on every browser and device

Use Microsoft’s account sign-in assistance page: When you can't sign in to your Microsoft account. If automated recovery does not resolve it, use the can’t sign in support option linked from Microsoft’s Outlook.com support guidance.^3^

Do not post the email address, password, recovery codes, or screenshots containing personal account details in this public forum.

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References

1. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support
2. How to sign in to Hotmail | Microsoft Support
3. How to sign in to Outlook.com | Microsoft Support