I need help

Question

Good evening,

I have trying for the last two days to get support from Microsoft in the queue and it keeps kicking me when its my turn. I have been waiting over 3 hours and get no support. Ever since the outage Friday I am getting no emails from other outlook accounts. Does anyone have any idea what would be the cause? I have tried multiple times and once its my turn in the queue it kicks me.

Answer 1

Hello Ray

Since this began after an outage and mainly affects mail from other Outlook accounts, it may be a remaining mailbox-routing problem that requires Outlook.com Support to investigate. Since this is a user-to-user forum, we cannot access your account or investigate mail delivery from Microsoft’s side.

Support chat availability can vary by country, product, and support hours, so try again later or at a different time. You can also use an InPrivate/Incognito window or sign in with another personal Microsoft account. If the automated assistant opens, type “I need a live agent.”

Alternatively, go to Microsoft Support, briefly describe the issue, select Get Help, then scroll down and choose Sign in to contact support. When directed to the product categories, select Other products > Outlook, then follow the prompts to reach the Support team.

If you’re still having trouble, please let me know at which stage you’re being disconnected from the support process.