I cannot access my Azure account.

Question

I am trying the close of my Azure account and a refund of the charges that have accumulated while I have been unable to access the account.

My Azure account is associated with my email. For several months, I have been completely locked out of the account due to an authentication issue. During this time, I have made numerous attempts to resolve the problem through Microsoft's support channels and self-service support pages, but none of the available options have resolved the issue.

I have followed all recommended troubleshooting steps, including reinstalling Microsoft Authenticator, attempting to reconfigure my sign-in methods, and trying every support option that was suggested to me. Unfortunately, I am still unable to access my account.

The issue appears to be related to an Azure tenant or directory configuration. I previously had a different directory structure and believe that the authentication process may still be attempting to validate against a tenant that no longer exists. As a result:

Sign-in approval notifications do not appear on my mobile device.

I am unable to complete authentication successfully.

I cannot access the Azure portal.

I cannot manage subscriptions, billing settings, or resources associated with the account.

I have not intentionally used any Azure resources during the period in which I have been unable to access my account.

Despite being unable to access the account, I recently received an invoice for charges on the account. Since I have been locked out and unable to manage or cancel any Azure services, I respectfully request:

Immediate cancellation and closure of all Azure subscriptions associated with my account.

Suspension of any further billing.

A review of all charges incurred during the period in which I was unable to access the account.

A refund of these charges as a goodwill adjustment, given my repeated attempts to resolve the access issue.

In addition, I would like to point out that despite spending considerable time using Microsoft's support pages and following the instructions provided, I have not yet been able to communicate with a real support representative who can review my case directly.

I have exhausted all available self-service support options that have been presented to me. Each time I seek assistance, I am redirected to automated tools, support articles, or workflows that ultimately require access to the Azure account that I am unable to sign in to.

Therefore, I kindly request one of the following:

Escalation of this case to a human Azure support representative.

A direct email address or contact method for the Azure account recovery or Azure billing team.

A scheduled call or contact from a support representative who can investigate this case and assist with account recovery or closure.

Given that I have been unable to access or manage the account despite repeated efforts to obtain support, I believe it would be unfair for billing to continue. I therefore kindly request that all charges generated during this period be reviewed for refund consideration.