Missing Trophy for Learning Path: “Create and Run Simple C# Console Applications” (Username: EhsanFaramarzi-5325)

Question

Hi Support Team,

I have fully completed all required modules for the “Create and Run Simple C# Console Applications” learning path (Foundational C# with Microsoft certification curriculum).

Although all individual modules show as completed with “Module assessment passed” on my Microsoft Learn profile and public transcript, the corresponding Trophy has not been issued to my account. Because of this missing trophy, freeCodeCamp cannot verify my completion and displays the error:

“It appears that the Microsoft user ‘EhsanFaramarzi-5325’ has not earned this trophy.”

Here are my account details and evidence for quick verification:

Full Name: Ehsan Faramarzi

Microsoft Account Email: <moderator: PII removed>@gmail.com

Microsoft Learn Username: <moderator: PII removed>

Microsoft Learn Profile URL: <moderator: PII removed>

Public Transcript URL: <moderator: PII removed>

Missing Trophy / Affected Learning Path: Create and Run Simple C# Console Applications

Attached Evidence:

Screenshot of the freeCodeCamp verification error.

Screenshot of the public transcript showing all modules completed and passed.

Screenshot of Microsoft Learn Achievements confirming all module badges are earned.

Could you please review my account and manually award/sync the missing trophy so I can proceed with the certification exam?

Thank you for your assistance.

Best regards,

Ehsan Faramarzi

Answer 1

First check whether the Achievements page was opened in Internet Explorer; Microsoft documents that missing badges or trophies primarily occur there and recommends opening the profile in a different browser.^1^

If Internet Explorer was used

1. Open Microsoft Learn in a current browser such as Microsoft Edge or Chrome.
2. Sign in with the same Microsoft account that owns the completed modules.
3. Open Profile → Achievements and reload the page.
4. Confirm that Create and Run Simple C# Console Applications now appears as a trophy.
5. Return to the freeCodeCamp trophy page and run its verification again. freeCodeCamp requires the Microsoft Learn trophy to exist before it can verify that learning path.^2^

If another browser was already used and the trophy remains absent

Since every required module and assessment is already recorded as complete, do not repeat them. This is now an account-specific achievement-record issue. Microsoft Q&A participants cannot inspect or manually alter an individual Learn account; submit a request to Microsoft Credentials Support, which handles missing achievements and account learning history.^3^

1. Go to the Credentials Support portal at https://aka.ms/credentialssupport.
2. Sign in with the Microsoft account used for Microsoft Learn.
3. If prompted, complete and save the contact-information form.
4. Reopen the same support portal; select:
   • Product family: Learning
   • Service: Microsoft Credentials
5. Describe the issue as “Completed learning path trophy missing from Microsoft Learn Achievements.”
6. Attach:
   • The learning-path page showing completion.
   • The Achievements/transcript page showing all module achievements but no learning-path trophy.
   • The freeCodeCamp verification error.
   • The Microsoft Learn profile username and public profile/transcript links.
   • The browser name and date when completion was recorded.

Remove the account email and any other private information from screenshots posted publicly. Provide such information only inside the private support request.

The Report feedback link at the bottom of a Learn unit is not suitable for obtaining an account-specific response: Microsoft describes it as one-way feedback and states that submissions do not receive replies.^1^

Once support restores or synchronizes the trophy and it appears under Achievements, retry verification on freeCodeCamp. No separate achievement code is required; Learn badges and trophies normally appear automatically on the profile.^4^

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References

1. Troubleshooting common training issues in Microsoft Learn
2. Trophy - Create and Run Simple C# Console Applications
3. How to get my certificate - Microsoft Q&A
4. achievement code - Microsoft Q&A