I cannot receive hotmails

Question

My hotmail account has been hacked. I have dealt with all the issues but I cannot receive emails.

Answer 1

If the account was hacked and the password has already been changed, the most likely causes are hidden mailbox settings or a temporary account restriction.

1. Check mailbox storage first. If Microsoft cloud storage or the mailbox is full, Outlook.com cannot send or receive email, and messages sent while storage was full can bounce back to the sender.
2. Check for inbox rules. In Outlook.com, open Settings and review Mail > Rules. Delete any rule that deletes messages, moves them to another folder, or redirects them.
3. Check forwarding. In Outlook.com, review Mail > Forwarding and make sure forwarding is turned off unless it was intentionally configured.
4. Check Junk Email and message filtering.
   • Review the Junk Email folder.
   • If valid messages are there, mark them as not junk.
   • Check the Other tab and any filters that may be hiding messages.
   • Restore message sorting with Filter > Sort > Date if messages appear out of order.
5. Check whether the account is temporarily blocked. Outlook.com accounts can be temporarily blocked after unusual sign-in activity. If that happened, reset the password to unblock the account.
6. Review account security settings after the hack. Check account settings such as connected accounts, forwarding, and automatic replies, because some settings may have been changed during the compromise.
7. If the account may still be compromised, run a full malware scan on the PC before changing the password again, then change or reset the password and use a strong password.
8. If email still does not arrive, use the Outlook.com support path from Help in Outlook.com and, if needed, the Microsoft account sign-in helper.

---

References:

• Can't send or receive email in Outlook.com | Microsoft Support
• Unblock my Outlook.com account | Microsoft Support
• How to recover a hacked or compromised Microsoft account | Microsoft Support