Cannot access my One Drive documents

Question

This happens far too often to the point that I feel foolish for having uploaded documents to One Drive instead of another app.

The system recognizes my sign in information and verifies it as correct. I can access my 365 account, but when I attempt to access documents in One Drive I see this message: Access Denied - Please try again or refresh that page. I have been trying since last week to access my files and keep seeing this message. I deliberately use OneDrive so that when I travel, I can access files from wherever I am working. But this keeps happening and is causing me great frustration and embarrassment when I attempt share files with a client. I have started using flash drives as a third backup, but that is problematic due to file size, etc. Because I have experienced this issue with numerous servers and at numerous different locations/time, it does not appear to be a server issue. Please help me if you have had success resolving this type issue.

Thanks -

Answer 1

Hi @Irene Troy

Could you confirm whether you are accessing your files through the OneDrive desktop app or through OneDrive on the web?

If you're currently using the OneDrive desktop app, please try signing in to OneDrive through your organization's Microsoft 365 portal and access your files from OneDrive on the web instead.

Please let me know:

• Does the same "Access Denied" error occur when accessing OneDrive on the web?
• Are you able to view and open your files from the web interface?
• Does the issue affect all files or only specific files/folders?

This will help determine whether the issue is related to the OneDrive sync client on the device or to your OneDrive account and permissions themselves.