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Question

I lost all of my passwords is there a way to retrieve them

Answer 1

Hi,

I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

May I know whether your passwords were deleted from MS Edge?

Did you make any changes?

Please go to 3 dots > Settings. Is your device stuck at Setting sync?

I look forward to hearing from you to get the results of the troubleshooting.

Answer 2

Unfortunately, no one here knows which passwords you are referring to, where your passwords were before they were lost, or what event occurred to cause the problem. As a result, all we can do is guess. This is my guess:

You are referring to passwords for your online accounts, you were storing them in Microsoft Edge, and the next time you opened Microsoft Edge, all the passwords you thought you previously saved were gone. In this case the solution is to sync your Microsoft Edge user profile to your Microsoft account, otherwise your passwords aren't being saved.

If I guessed correctly, I will gladly show you how to sync your Microsoft Edge profile.

Answer 3

Saved passwords can be recovered only if they remain stored in a browser, Windows Credential Manager, or a synchronized account; otherwise, each account’s password must be reset.

1. Check Microsoft Edge

If you can open Windows and Edge:

1. Open Microsoft Edge.
2. Select ⋯ → Settings → Passwords and autofill → Microsoft Password Manager.
3. Select the arrow beside an entry, then the eye icon.
4. Enter the Windows device PIN or password when requested. ^1^

Check the profile icon at the upper-right. If you used several Microsoft accounts, switch to each known profile and repeat the check. Passwords synchronized by Edge are available when Edge is signed in with the same Microsoft account that originally stored them. ^2^

Also check:

Edge → ⋯ → Settings → Profiles → Sync

Confirm that Passwords is enabled. Do not clear browsing data, reset Edge, remove profiles, or reinstall Windows while searching. Deleting data while signed in and syncing can remove it from synchronized devices. ^2^

If the passwords appear, export a backup from desktop Edge:

1. Open Edge → ⋯ → Passwords.
2. Select ⋯ → Export passwords → Export.
3. Store the CSV temporarily in a secure location.

The CSV is unencrypted and readable by anyone with access to it; permanently delete it after securing the passwords elsewhere. ^3^

2. Check Windows Credential Manager

1. Select Start, type Credential Manager, and open Credential Manager Control panel.
2. Check both Web Credentials and Windows Credentials.
3. Expand relevant entries and use the available display option where offered.

Credential Manager contains credentials saved for websites, connected applications, and networks, but it will not contain every password used on the PC. ^4^

Also check password managers in any other browsers, phones, tablets, or older computers you used. Avoid deleting or changing anything on those devices until the search is complete.

3. Reset passwords that were not saved

A password that is absent from all password managers and was never synchronized generally cannot be displayed. Use Forgot password? on each website to create a new one.

For a Microsoft account:

1. On the Microsoft sign-in screen, select Forgotten your password?
2. Enter the account’s email address and select Next.
3. Choose a verification email address or phone number.
4. Enter the verification code.
5. Create a new password. ^5^

If no verification method is available, use Microsoft’s Sign-in Helper from the recovery guidance. Microsoft support representatives cannot access or reveal account passwords or manually change protected account details. ^6^

For work or school accounts, contact the organization’s IT administrator instead of using personal Microsoft-account recovery.

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References

1. View or edit your passwords in Microsoft Password Manager | Microsoft Support
2. Sign in to sync Microsoft Edge across devices | Microsoft Support
3. Export passwords in Microsoft Edge | Microsoft Support
4. Credential Manager in Windows | Microsoft Support
5. Reset a forgotten Microsoft account password | Microsoft Support
6. Help with the Microsoft account recovery form | Microsoft Support