outlook not loading

Question

Web version will not load, and your A.I. is NOT helping...

Answer 1

Hi,

There is currently an outage affecting the Microsoft 365 system, which includes Outlook; access is unavailable at this time. There is no estimated time for when services will be restored, but Microsoft is already working to bring them back online.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Thanks.

Answer 2

Open Outlook directly at https://outlook.live.com/mail/, then reset only its Edge site data and tracking permissions if the page continues spinning.

Since safe mode did not help, use these different checks:

1. Remove Outlook’s stored site data

1. In Edge, select Settings and more (…) → Settings → Privacy, search, and services.
2. Select Cookies → See all cookies and site data.
3. Search for and delete entries associated with:
   • outlook.live.com
   • outlook.com
   • live.com
4. Close all Edge windows, reopen Edge, and load https://outlook.live.com/mail/.

This removes the potentially damaged Outlook session without deleting cookies for every website. You will need to sign in again. ^1^

2. Allow Outlook through Edge tracking prevention

Edge’s Strict tracking prevention can cause some sites to behave unexpectedly.

1. Open Outlook.com.
2. Select the site information/lock icon at the left of the address bar.
3. Turn off Tracking prevention for this site.
4. Refresh the page.

Alternatively, go to Edge Settings → Privacy, search, and services → Tracking prevention → Exceptions → Add a site, and add the full Outlook URL. Be aware that an exception allows trackers on that site. ^2^

3. Check ad-blocking extensions

Temporarily disable AdBlock, uBlock, or other privacy/script-blocking extensions:

1. Enter edge://extensions in Edge’s address bar.
2. Turn off those extensions.
3. Reload Outlook.

Microsoft documents that AdBlock and uBlock can cause Outlook.com messages to load slowly, time out, or fail to load. If disabling one fixes the problem, configure it not to run on Outlook.com rather than leaving it disabled everywhere. ^3^

4. Determine whether this is Edge-specific or service-side

Try Outlook once in another browser or on another device:

• Works elsewhere: the problem is local to Edge. Check Edge → Settings → About Microsoft Edge for an update.
• Spins everywhere: check Microsoft’s Outlook.com known-issues page and the linked Service Health Status site. Microsoft directs users there when Outlook.com cannot be accessed. ^4^

5. Repair Edge only if other browsers work

1. Close Edge for every signed-in Windows user.
2. Open Windows Settings → Apps → Installed apps.
3. Find Microsoft Edge → Modify → Yes → Repair.

Microsoft states that Edge repair should not affect browser data or settings. If Modify is unavailable, the browser may be organization-managed; contact the administrator instead. ^5^

If Outlook still spins in every browser and on another device after service health shows no incident, contact Microsoft Support and report that Outlook.com remains on an endless loading screen. Include any error shown in Edge Developer Tools or on-screen, but remove client IDs, session IDs, email addresses, and other personal information.

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References

1. Manage cookies in Microsoft Edge: View, allow, block, delete and use | Microsoft Support
2. Learn about tracking prevention in Microsoft Edge | Microsoft Support
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
4. Fixes or workarounds for recent issues on Outlook.com
5. What to do if Microsoft Edge isn't working | Microsoft Support