email access

Question

I can not access my email from any of my devices. My email is not receiving or sending emails.

Answer 1

Hello

There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/

Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

Answer 2

Because Outlook.com itself returns “This site can’t be reached,” check Microsoft’s service status first, then test a different network to distinguish a service outage from a connection or DNS problem.

1. Check Outlook.com service status

Open the Microsoft Service Health Status site.

• If Outlook.com shows an active incident, no mailbox or app repair is required; wait for Microsoft to mark the incident resolved.
• Microsoft directs users who cannot access Outlook.com to this status page and publishes current Outlook.com issues and workarounds separately.^1^

2. Test a different Internet connection

Since the private-window test already failed, do not repeat it.

1. On a phone, turn Wi-Fi off and open Outlook.com using cellular data.
2. Alternatively, connect a computer to a phone hotspot instead of the current Wi-Fi.
3. Temporarily disable any VPN or proxy, if one is enabled.

Interpret the result:

• Outlook.com works on cellular data/hotspot: the problem is with the original network, router, DNS service, VPN, or Internet provider. Restart the router and contact the provider if Microsoft sites remain unreachable.
• Outlook.com fails on unrelated networks and service status reports an incident: wait for Microsoft’s resolution.
• The website opens but sign-in or the mailbox fails: continue below.

3. Separate account sign-in from mailbox access

Open login.live.com and sign in with the same personal Outlook.com/Hotmail/Live/MSN account.

• If sign-in fails, use the Microsoft account sign-in helper. Microsoft recommends this tool when a personal account cannot sign in.^2^
• If sign-in succeeds but Outlook.com still does not load, proceed to Microsoft support because the issue requires account or mailbox-level investigation.

Do not change mailbox rules, forwarding, Junk settings, or storage yet: those checks require the mailbox to load and cannot resolve a browser-level “This site can’t be reached” error.

4. Escalate if the site remains inaccessible

Use Microsoft’s support route for users who cannot sign in or open Outlook.com:

1. Open Microsoft’s account-access support link.
2. Select the option for Outlook.com or a Microsoft account.
3. Report:
   • the exact message: “This site can’t be reached”;
   • whether login.live.com works;
   • whether Outlook.com fails on both Wi-Fi and cellular data;
   • the approximate time the issue began;
   • the result shown on the service-status page.

Microsoft also provides Outlook.com troubleshooting and support options through its Outlook.com help page.^3^

Do not post your email address, password, recovery codes, or other account details publicly.

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References

1. Fixes or workarounds for recent issues on Outlook.com
2. Can't send or receive email in Outlook.com | Microsoft Support
3. Get help with Outlook.com | Microsoft Support