One Drive Access

Question

Hi,Having trouble accessing my one drive account on lap top and phone. Verification code not being sent.

Answer 1

Microsoft is currently experiencing a service disruption affecting OneDrive and other Microsoft services. The issue is on Microsoft's end, so there is nothing you need to do on your device or account for now. I recommend waiting until Microsoft resolves the issue and normal service is restored.

You can follow the latest updates through the official channels below:

Microsoft Service Status: https://status.cloud.microsoft/

Microsoft 365 Status on X: https://x.com/MSFT365Status/status/2120938282204688468

Answer 2

Try these checks in order:

1. Check the correct mailbox or phone.
   • Email verification codes are sent only to the primary alias or another email already added as a sign-in verification method.
   • If using email, check the Junk folder for a message from @accountprotection.microsoft.com and mark it as a trusted sender.
2. Avoid repeated resend attempts.
   • Too many requests can trigger a temporary block and stop Microsoft from sending codes.
   • If that happened, wait at least 24 hours before trying again. If it still fails, wait longer, up to 1 week.
3. Try another verification method or network.
   • If another sign-in method is available, use that instead.
   • Switch between Wi‑Fi and mobile data, or try a different Wi‑Fi network.
4. Check phone-related issues.
   • Make sure the phone is not blocking texts from unknown numbers.
   • Make sure the message inbox is not full and the messaging app is working.
   • VOIP numbers cannot be used to receive Microsoft verification codes; a mobile number is required.
5. If the code is going to another Microsoft email account.
   • Open an InPrivate/private browser window and sign in to the account requesting the code.
   • Open a second InPrivate/private window and sign in to the alternate email account that receives the code.
   • Copy the code from the second window back to the first.
6. If access to security info was lost.
   • At the Verify your identity prompt, select I don't have any of these and follow the prompts to replace security info.
   • If all security info is replaced, there is a 30-day wait before sign-in is allowed.
7. If support is needed.
   • Microsoft support agents cannot send verification codes or change account details for security reasons.
   • Use the sign-in helper or Contact Support from Microsoft Support.

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• Troubleshoot Microsoft verification code issues | Microsoft Support
• Troubleshoot Microsoft verification code issues | Microsoft Support