Microsoft Copilot is not responding

Question

When I send requests or questions on the Microsoft Copilot chat, the laptop shows no response, and the iPhone keeps telling me to try later for the past 10 hours.

Answer 1

Microsoft is currently reporting broader service degradation, so wait for the incident to clear rather than resetting or reinstalling Copilot on either device.^1^

What to do now

1. Open the official [Microsoft service-health page]^1^ and review the active incident.
2. Wait until Microsoft marks the affected services as restored.
3. After restoration, close and reopen Copilot on both devices, then submit a new prompt.

Copilot failing concurrently on Windows and iPhone—particularly with “try later” over an extended period—is consistent with a service-side incident rather than two independent app failures.

If it still fails after service restoration

On the Windows laptop:

1. Open Start → Get Help.
2. Search for Copilot connectivity troubleshooter.
3. Run it and apply any recommended remedy. It checks for firewall rules and other connection blockers.^2^
4. Test Copilot again.

Also test Copilot in a private browser session. Sign in with the same account used in the apps. If the browser works but an app does not, the remaining problem is app-specific rather than an account-wide or service-wide failure.

Report a persistent problem

If the service is healthy but Copilot still fails across the browser, Windows, and iPhone:

1. In Copilot, select … in the upper-right corner.
2. Select Send feedback → Report a problem.
3. Include when the failure began, the affected devices and operating systems, the exact message, and a screenshot.^3^

Avoid reinstalling or resetting both apps while the incident remains active; those actions cannot resolve a Microsoft-side outage.

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References

1. Service Health Status - Microsoft
2. Copilot troubleshooters | Microsoft Support
3. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support