Statement for Microsoft 365 services problem

Question

Greetings,
Can microsoft provided some statement about this issue that can be send to local authorities so we can use special procedurs during these crisis?

Answer 1

Admin accounts are not avaiable

Answer 2

Yes. For Microsoft 365 service incidents, the official statement source is the tenant-specific Service Health Dashboard in the Microsoft 365 admin center.

Supported facts that can be shared with local authorities:

• Microsoft posts incident communications for Microsoft 365 administrators in the Service Health Dashboard (SHD) in the Microsoft 365 Admin Portal.
• During a service incident, updates are normally provided on an hourly cadence unless Microsoft communicates a different cadence in SHD postings.
• The communications are targeted to affected customers or potentially affected customers.
• For broader network issues, Microsoft also publishes the Microsoft 365 network health status page, but it can have delays because updates may be manual.

If a formal incident record is needed for operational or emergency procedures, the strongest Microsoft-provided source is the tenant-specific SHD entry for the affected service incident. For broad connectivity events, the public network health status page can be used as supplemental evidence.

If the issue involves a possible data breach rather than service availability, customers are expected to contact Microsoft Support.

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References:

• Enterprise business continuity management customer and cloud partner responsibilities
• Microsoft 365 network health status
• Office 365 Breach Notification Under the GDPR
• GDPR Breach Notification