Choose an Option Loop

Question

My personal laptop completely shutdown after playing a game on steam titled “Deadlock”. After its shutdown, it restarted and opened a new “blue screen of death” onto me, with the options: continue, use a device, troubleshoot, and turn off your pc. Every option leads back to this screen. When i try to troubleshoot, it opens up options of restoring, resetting, and uninstalling updates. Every single option does not work. I enter the bitlocker key correctly, and it says: “there was a problem resetting your pc”. If I restore, it says the error code: 0x80070003. If I try to start in safe mode, it says error code 0xc0210000. I reached out to customer support to be met with an AI that asked if I had my bitlocker key, then hung up after I said yes. I am EXTREMELY frustrated, as NO issue has happened before, and I have not downloaded anything to make the windows corrupt. The fact that my computer completely STOPPED working after no interference from anyone BUT the company that manufactures my operating system, then leaves me NO support but outside repair shops is incredibly disappointing. The device is new, bought in August of this year. Please respond ASAP if there is an available solution.

Answer 1

Hello,

If you haven't already, please try a Point-in-Time Restore. You can do this by going to the blue screen with the options "Continue", "Use a device", "Troubleshoot", and "Turn off". Select "Troubleshoot" and then selecting "Point-in-time Restore". Select a recent date and then enter your BitLocker recovery key if prompted. Plug your laptop in so that it doesn't die during the restore process and then start the restore process. You should be able to use your laptop again afterwards.

If not, could you please try suspending or turning off BitLocker through the Command Prompt?

To do this, once you are in the blue screen with the options "Continue", "Use a device", "Troubleshoot", and "Turn off", press "Troubleshoot" then "Advanced options" then "Command Prompt". You may choose to enter your BitLocker key here, or skip this drive and continue.

If you didn't enter your BitLocker recovery key already, type manage-bde -unlock C: -rp [48 digits] and press enter. Make sure to replace [48 digits] with your recovery key with the hyphens included. Once it unlocks, type manage-bde -protectors -disable C: -rebootcount 0 to suspend BitLocker indefinitely.

Once it succeeds, type exit and then try Safe Mode.

Please let me know how this goes.