Authenticator App for Cancellation

Question

I tried the Authenticator App for the trial, but when I opened the app to cancel, there was no option or instructions on how to do so.

Now I have been charged every week without using the App

Please help me recover the charges

Thanks

Mr R R de Belen

******@aol.com

Answer 1

Microsoft Authenticator is free, so cancel the weekly subscription through the Apple App Store, Google Play, or Microsoft account identified on your receipt—not inside the Authenticator app.^1^

1. Identify who is charging you

Check the emailed receipt or the transaction description on your bank/card statement:

• Apple/App Store: follow the Apple steps below.
• Google Play: follow the Google Play steps.
• Microsoft: use the Microsoft account procedure.
• If the subscription’s developer is not Microsoft, it is probably a different or lookalike authenticator app. Record the exact app name and developer before removing it.

2. Cancel and request the refund

If Apple billed you

1. On the iPhone, open Settings.
2. Tap your name → Subscriptions.
3. Select the authenticator subscription.
4. Tap Cancel Subscription.^2^
5. Request reimbursement through Apple’s Report a Problem refund process, select the subscription and charges, and submit the reason for your request.^3^

If the subscription is missing, check the App Store purchase history to determine which Apple Account made the purchase.^4^

If Google Play billed you

1. Open Google Play Store.
2. Tap the profile icon.
3. Select Payments & subscriptions → Subscriptions.
4. Select the charged app and tap Cancel subscription.^5^
5. Submit a refund request through Google Play. Eligibility depends on the purchase details and when the charge occurred; Google notes that some requests may need to be directed to the app developer.^6^

If Microsoft billed you

1. Sign in to Services & subscriptions using the same Microsoft account that made the purchase.
2. Find the subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Complete the prompts. Refund eligibility is shown during cancellation; cancellation does not always produce a refund.[^7^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If you do not recognize the Microsoft charge, open Manage your payments, select Investigate, and use the unexpected-charge troubleshooter. Microsoft Support can then be contacted through Get Help → Contact Support if the charge remains unresolved.^8^

Important

• Keep screenshots of the subscription, developer name, receipts, cancellation confirmation, and each weekly charge.
• Do not post your email address, card details, receipt number, or account identifiers publicly.
• If the payment information may have been used without permission, contact the card issuer to prevent further charges—not merely to dispute existing ones.^8^

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References

1. About Microsoft Authenticator | Microsoft Support
2. Cancel a subscription from Apple - Apple Support
3. Request a refund for apps or content that you bought from Apple
4. View your purchase history for the App Store and other Apple media services
5. Cancel, pause, or change a subscription on Google Play
6. Request a refund on Google Play - Google Play Help
7. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
8. How to investigate a billing charge from Microsoft | Microsoft Support