classic email

Question

how to get back the classic email. do not like the new one. how to do it

Answer 1

Hi Thomas,

I’m sorry to hear that the new Outlook doesn’t suit the way you work and that you would prefer to return to the classic version. This change happened because Microsoft has been moving users to the new Outlook automatically, and the switch often takes place after a recent update.

The good news is that you can return to classic Outlook at any time. Please follow the steps below:

1/ Switch back using the toggle in the new Outlook

• First, open the new Outlook app.
• Next, look for the New Outlook toggle in the top right corner of the window and select it.
• Then, choose Switch back to classic Outlook. You may see a short optional feedback form.
• After that, classic Outlook will open, and it will keep opening each time you start Outlook.
• Alternatively, if the toggle isn’t there, select the Help tab and choose Go to classic Outlook.
• Reference: Toggle out of the new Outlook for Windows | Microsoft Support

2/ Stop the automatic switch from happening again

• Once you are in classic Outlook, go to File > Options > General.
• Under New Outlook options, uncheck Automatically switch me to new Outlook, then select OK.
• • Reference: Switch to new Outlook for Windows | Microsoft Support

3/ Install classic Outlook if you can’t find it on your computer

• If classic Outlook doesn’t appear when you search the Start menu, you can install it again by following the article linked below.
• Please keep in mind that this requires an active Microsoft 365 subscription or a purchased version of Office.
• Reference: Install or reinstall classic Outlook on a Windows PC | Microsoft Support

If classic Outlook still doesn’t open after these steps, please reply to this email and let me know which version of Windows you have and which Microsoft 365 plan you use, and I’ll be happy to assist further.

Answer 2

Turn off New Outlook and select Switch back to classic Outlook; Outlook will then open the classic Windows application.

Switch back to classic Outlook

1. Open new Outlook.
2. In the upper-right corner, turn off the New Outlook toggle.
3. Select Switch back to classic Outlook rather than merely opening classic Outlook for the current session.
4. Complete or skip the feedback prompt.

If the toggle is unavailable, select Help on the Outlook ribbon, then Go to classic Outlook. Microsoft supports both switch-back methods.^1^

Afterward, open Start, search for Outlook (classic), and launch the entry with that exact name. You can right-click it and select Pin to taskbar or Pin to Start.^2^

Prevent another automatic switch

In classic Outlook, go to:

File → Options → General → New Outlook options

Clear Automatically switch me to new Outlook, then select OK. If this setting is absent, Microsoft says the account is not currently eligible for that automatic-switch experience.^1^

If Outlook (classic) is not installed

Search for Outlook from the Windows Start menu. If only the new Outlook appears:

1. Sign in to Microsoft Account → Services & subscriptions.
2. If the license includes Microsoft Office desktop applications, select Install Office → Office apps.
3. Complete the installation.
4. Search Start again and open Outlook (classic).^3^

On a company-managed computer, contact the IT administrator if installation is unavailable or the switch is restricted by organizational policy.

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References

1. Switch to new Outlook for Windows | Microsoft Support
2. Run new Outlook and classic Outlook side-by-side | Microsoft Support
3. How to change Exchange Outlook to Classic Outlook - Microsoft Q&A