Cancel a subscription

Question

I want to cancel my subscription that renewed on October 2, 2026. Please assist. Thank you

Answer 1

In your account at https://account.microsoft.com/services , you should be able to turn off recurring billing (if it is enabled), and then cancel. See https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription.

Answer 2

Cancel the Microsoft 365 subscription from the purchasing account’s Services & subscriptions page; the cancellation workflow will automatically show whether the October 2, 2026 renewal qualifies for a refund.

Cancel and check for a refund

1. Go to Microsoft account Services & subscriptions.
2. Sign in with the same personal Microsoft account used to purchase the subscription.
3. Find Microsoft 365 and select Manage.
4. Select Cancel; depending on the plan, this may appear as Upgrade or Cancel.
5. Complete the prompts. Microsoft will display any refund eligibility during cancellation. Not every cancellation produces a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

Microsoft’s policy generally covers the most recent recurring charge when cancellation occurs within 30 days after payment, limited to one time per Microsoft account and subscription product. Because October 2, 2026 was more than 30 days ago as of November 14, 2026, that standard window has passed; however, prorated eligibility may still apply in certain countries and will be determined during cancellation.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If Turn on recurring billing appears instead of Cancel, renewal is already disabled and the subscription will expire on the displayed date without another automatic charge.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If cancellation is unavailable

• Purchased through Apple, Google Play, Amazon, or another retailer: cancel and request any refund from that seller; Microsoft cannot manage third-party billing.
• Wrong or missing subscription: sign in with the Microsoft account that made the purchase.
• Past-due balance: it must be paid before cancellation.
• Still unable to cancel: use Microsoft’s guided support or contact support from the cancellation troubleshooting page.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Before cancelling, check OneDrive and Outlook.com storage usage. Cancellation can reduce the allowance to the free storage level; exceeding it can prevent OneDrive synchronization and Outlook.com email activity.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

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References

1. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])