no copilot

Question

Still not able to access copilot? Anyone still experiencing the same issue?

Answer 1

Yes—Microsoft reported a Copilot service incident on November 12–13, 2026, but check the live service-health page to determine whether your current failure is still service-wide or local to the Windows app.^1^ ^2^

If the status page shows Copilot operational

1. Test Copilot in a private browser window.
   • Sign in at copilot.microsoft.com using the same account as the Windows app.
   • If it redirects to the updated Copilot experience, the account has moved or is completing its migration.
   • If the website works but the Windows app does not, the issue is specific to the app or its connection rather than a general outage.^3^
2. Run the official connectivity check.
   • Open Start → Get Help.
   • Search for Copilot connectivity troubleshooter.
   • Select Start and apply any recommended changes. It checks for firewall rules and other connection blockers.^4^
3. If the app still cannot connect, report it from Copilot.
   • Select … → Send feedback → Report a problem.
   • Include when the problem began, the Windows version, whether the website works, and a screenshot or exact error message.^3^

If this is a work or school account, the Microsoft 365 administrator should also check Microsoft 365 admin center → Health → Service health for tenant-specific advisories.

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References

1. Microsoft Admin Center Status
2. Microsoft service health status
3. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
4. Copilot troubleshooters | Microsoft Support