question

Anakonda420-7617 avatar image
0 Votes"
Anakonda420-7617 asked SharonZhao-MSFT commented

Something Went Wrong error code C000000D

Hello,

We have a strange problem with the user accounts/password reset and Office 365 products:

We use Office 365 (Mailbox, teams) and Azure AD connect. Each time when the users change their passowrod , then they can not start outlook and teams. The erro message like this one apears on the screen.

Something Went Wrong error code C000000D

There is a manual workaround to remove the user acount from "Access work or school". But this is not a solution for all users.

Is there a solution for this problem?

office-teams-windows-itprowindows-server-2016
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1 Answer

LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered SharonZhao-MSFT commented

Hello @Anakonda420-7617

I would recommend the next:

Quit Microsoft Teams.
Open File Explorer.
Enter the following in the location bar, and tap Enter.
Control Panel\User Accounts\Credential Manager
Click Windows Credentials.
Look for Microsoft Teams, or Office 365.
Expand the set of information and click Remove.
Open Microsoft Teams and enter your email and password.

Hope this helps with your query,



--If the reply is helpful, please Upvote and Accept as answer--

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@Anakonda420-7617,

Agree with LimitlessTechnology-2700, you can delete all Microsoft Teams related entries in credential manager.

If no cluck, deleting Teams client cache as below:
Delete any files in these folders:

  • %appdata%\Microsoft\teams\application cache\cache

  • %appdata%\Microsoft\teams\blob_storage

  • %appdata%\Microsoft\teams\Cache

  • %appdata%\Microsoft\teams\databases

  • %appdata%\Microsoft\teams\GPUcache

  • %appdata%\Microsoft\teams\IndexedDB

  • %appdata%\Microsoft\teams\Local Storage

  • %appdata%\Microsoft\teams\tmp


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I appreciate your advice, but we all do this every time. This is not a structural solution for 250 users :)

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@Anakonda420-7617,

You're right.

You can check if there is any related advisory of Service health in Microsoft 365 admin center > Health: Service health.

0 Votes 0 ·

@Anakonda420-7617,

Do you get any related infromation from service health?

Please feel free to drop us any notes.

Have a good day!

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