Something Went Wrong error code C000000D

Anakonda420 1 Reputation point
2021-10-28T13:31:34.11+00:00

Hello,

We have a strange problem with the user accounts/password reset and Office 365 products:

We use Office 365 (Mailbox, teams) and Azure AD connect. Each time when the users change their passowrod , then they can not start outlook and teams. The erro message like this one apears on the screen.

Something Went Wrong error code C000000D

There is a manual workaround to remove the user acount from "Access work or school". But this is not a solution for all users.

Is there a solution for this problem?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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  1. Limitless Technology 39,371 Reputation points
    2021-10-28T18:53:48.873+00:00

    Hello @Anakonda420

    I would recommend the next:

    Quit Microsoft Teams.
    Open File Explorer.
    Enter the following in the location bar, and tap Enter.
    Control Panel\User Accounts\Credential Manager
    Click Windows Credentials.
    Look for Microsoft Teams, or Office 365.
    Expand the set of information and click Remove.
    Open Microsoft Teams and enter your email and password.

    Hope this helps with your query,

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