Office prompting for activation on (RDS) Server 2016 2016

Question

We have a Remote Desktop Services implementation on Server 2016. We're seeing Microsoft 365 prompting users to activate office each time they sign into a session.

We think this started a couple of months ago, possibly coinciding with when Edge Chromium was installed. We have also recently introduced MFA, so this might be a factor (please note I personally don't know much about our MFA implementation, but can find out more details if required).

No errors, but M365 prompts users to activate office, by entering email address etc,
I believe this is a SSO on issue but am not sure.

I have been using https://learn.microsoft.com/en-us/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016
After enabling logging, I am seeing "{"Action": "BlockedRequest", "HRESULT": "0xc0f10005"" in the Office ULS logs, so logging a call as advised on that page.

Our RDSSH servers do not using roaming profiles, we use User Profile Disks, and local profiles are removed at logoff.
Whilst we think we could add %LocalAppData%\Microsoft\Office\16.0\Licensing to our UPDs, so that location is roamed, it doesn't feel like the right thing to do, as we've never had to do it, this feels like something has broken the activation process?

Answer 1

@JustinMicheal-7973

> Our RDSSH servers do not using roaming profiles, we use User Profile Disks, and local profiles are removed at logoff.

The image below from 'DS2CHL830-20211027-0839a.log', the path that store licensing token for Microsoft shared computer activation is the default path : %localappdata%\Microsoft\Office\16.0\Licensing

According to your decription, that this path is not included in your UPDs and the local profiles are removed at logoff. In my opinion, it may the cause Microsoft 365 to prompt users to activate office each time they sign into a session.

I suggest you to save users licensing token on a location that wan't be deleted at logoff.
More information, please refer to "Licensing token roaming".

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