Windows Server 2012r2 issues

Question

Hi All,

I have windows server 2012r2 installed on a HP Proliant microserver (n40l i think) and have a couple of issues the last couple of months.

about 6 months ago the mouse would stop working on the server, it would light up and everything but nothing on the screen and all i get is the below error when i try to update the driver:

HID-compliant mouse
The install class is not present or is invalid

i have tried other mouse devices and in other usb ports but just get the same issue.

about a month ago the server made a funy noise, i switched it of and on again and thought nothing of it. Wasn't until i tried to access my files i realised that the server no longer detects my hard drives other than the one the operating system is installed on.
i have 4 hard drives installed on the server, these are a 250gb, 4tb, 2tb and a 1tb. the only hard drive it detects is the 250gb which is the one the server installed on, the other hard drives are used for storage.
when i go into the bios settings it detects 3 hard drives, only the 1tb is missing.

my 3rd issue is while trying to fix the first 2 and keep rebooting the server, it tries to install a update but has to keep unstalling it.

can anyone help, not so fussed about the 3rd issue but really need to get my hard drives back.

Regards,

Answer 1

Sounds like it could be some failing or failed hardware. Might check if the server manufacturer provides any deep diagnostics tools.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Thanks for reply.

when changing my boot options the mouse started to work but doesnt work in normal windows or safe mode.

i managed to access my storage spaces and the hard drives are detected there, it appears my 1tb has gone faulty but without my mouse i can run any diagnostics

Answer 3

Glad to hear of progress, best thing you can do is backup ASAP, then get in touch with vendor support about hardware repairs or replacement.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 4

i can't backup as my server isnt showing anything to back up. i created one storage drive using all 3 drives to combine 6tb

i did used to backup every week but not done it one prob over a year, there only a couple files added since last backup. prob just record of hours worked.

is there any way of accessing storage spaces with the defected hard drive?

Answer 5

Do you have a disk to replace with? If so you could follow along here.
https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-r2-and-2012/dn782852(v=ws.11)

--please don't forget to upvote and Accept as answer if the reply is helpful--