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CSHSpiral-5134 asked SadiqhAhmed-MSFT commented

Microsoft Azure Backup failing to load

One of my servers is failing to load the "Microsoft Azure Backup" window in mmc.exe

  1. When I open Microsoft Azure Backup - plugin loads - completes steps 1,2, and 3 then displays the error CBSnapIn.dll - "MMC has detected an error in a snap-in and will unload it."

  2. When I click unload the plugin and continue running, I get multiple lines of error message including
    "FX:{84AF3E24-7EE9-44C9-8007-3B5093D6D208}"
    Type is not resolved for member 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException,CloudUtils, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.
    Exception type: System.Runtime.Serialization.SerializationException
    Exception stack trace:
    at Microsoft.ManagementConsole.Internal.IMessageClient.ProcessRequest(Request request)
    at Microsoft.ManagementConsole.Executive.RequestStatus.BeginRequest(IMessageClient messageClient, RequestInfo requestInfo)
    at Microsoft.ManagementConsole.Executive.SnapInRequestOperation.ProcessRequest()
    at Microsoft.ManagementConsole.Executive.Operation.OnThreadTransfer(SimpleOperationCallback callback)

I have tried

  1. Updating the Azure Backup Server to the latest version

  2. Removing + Reinstalling the Azure Backup Server

  3. Restarting the server then Reinstalling Azure Backup Server to a new location

What do we need to do to get Microsoft Azure backups working?

azure-backup
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P.S. The server is running "Windows Server 2019" - Version 1809 and the server has the latest Microsoft / Windows updates installed.

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@CSHSpiral-5134 Sorry for the painful experience!

The query needs a further deeper dive technically.

I recommend you to create a technical support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.


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