Hi @Dhr. Deen ,
Welcome to Q&A forum!
According to your description, have you installed other versions of Office on this machine before?
If so, please check to make sure you have completely uninstalled them: Uninstall Office from a PC.
And then run the following command in Command Prompt(Run as administrator) to check if there is any remaining activation information for other versions of Office, and please share the result with us.
- For 64-bit Office:
cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus
- For 32-bit Office:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
If there are any other installed product keys, please run the following command to uninstall them to check this issue.
- For 64-bit Office:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:*XXXXX*
- For 32-bit Office:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:*XXXXX*
Any updates, please let me know.
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