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20H2 update failed - error 0xc1900223

Hi,
So last month this problem occurred. Now it says that there are important missing security and quality fixes. I tried to download via mediacreationtool, which failed as well. Now I'm having a touchpad problem and I think it might be connected to this. I want to get this problem solved. Can anyone help me?
Thanks

windows-server-update-servicesmsc-essentials
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@ed-7693
Thanks for your posting on Q&A.

Please help to confirm whether the computer could connect to the Internet or not. If so, please click the Check online updates from Microsoft Update option to install the missing important updates from the Internet first.
145895-2.png

If the computer could not connect to the internet, please open the RUN and print the winver to review the OS version first. Please share the screenshot on this forum to help us research further.

Thanks for your cooperation.

Regards,
Rita


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2.png (7.7 KiB)

I don't have that option, but I am connected to the internet.

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I am running windows 1909.

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ed-7693 avatar image
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ed-7693 answered ed-7693 commented

can you respond

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The computers should have this option if there is no group policy prevent. Please share the registry value for reference first:

 HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

 HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

Forum responses may be delayed. It is suggested to submit a service request to MS Professional tech support service if the issue is urgent.
Here is a link for your reference:
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

Thanks for your understanding and cooperation.

Regards,
Rita

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the value for HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate is default
the value for HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU is default and NoAutoRebootWithLoggedOnUsers set to 1.

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JuanSobrado-3258 avatar image
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JuanSobrado-3258 answered ed-7693 commented

Hi @ed-7693

The error: 0xc1900223 is related to a compability hold to offer newer FU. You can find more information on what is causing this block can be found infile: CompatData_***.xml which is located in: $Windows~BT\sources\panther

For a list of current upgrade blocks on Windows 20h2 please refer to: https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2

Regards,

Juan Sobrado

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i don't have that folder

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Hello @ed-7693

This folder is hidden in C: drive. Please uncheck the option to not show hidden folders.

Regards,

Juan Sobrado

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how do i do that?

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<?xml version="1.0" encoding="utf-8"?>
<CompatReport xmlns="http://www.microsoft.com/ApplicationExperience/UpgradeAdvisor/01012009"><System X64Capable="True" X64Running="True"/><Hardware><HardwareItem HardwareType="Setup_HostIsBootedFromVHD"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_HostIsBootedFromPortableWorkspace"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_HostIsBootedFromAuditMode"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_HostIsUEFICompliant"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_SafeMode"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_HostIsNonStagedBuild"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_InsufficientDiskSpace"><CompatibilityInfo BlockingType="None"/></HardwareItem></Hardware></CompatReport>

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Hello @ed-7693

When this file does not show the gated block it will be necessary to check the Setupact.log This log is located in same folder. Please share the full log for additional help.

Regards,

Juan Sobrado

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how do I share the full file? if i copy paste it it crashes my google.

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