Android 12 (Pixel 6 Pro) Enrolment failure with 'UserCanceledManagedProfile' returned

spols 101 Reputation points
2021-11-03T05:17:01.837+00:00

Attempting to enrol my new handset on InTune (Moving from Pixel 2 to Pixel 6), profile fails to be created with generic errors.
Can easily add or remove the same profile (same account) on my Pixel 2 (Android 11) - issue appears to be isolated to the new Pixel 6.

After the "1 Create work profile" step commences, I accept the "We care about your privacy" prompt, after which we get these 2 errors:

Can't add work profile
A work profile can't be added to this device.
If you have questions, contact your IT admin.

...followed by:

Unable to create work profile
We were unable to set up your work profile. If the problem persists, contact your support person because your device might not support work profile creation.

I took verbose logs and extracted the following interesting items:

INFO
com.microsoft.windowsintune.companyportal.omadm.OMADMUpdateReceiver
Enrollment error UserCanceledManagedProfile received. Current enrollment state: ManagedProfilePendingCreation

ERR_
com.microsoft.windowsintune.companyportal.viewmodels.EnrollmentViewModel
Company Portal sent a request to the device to create a managed profile with the Company Portal app as a Profile Owner. The request failed. This may be due to the user not accepting permission prompts, or because their device ran into another problem. Recommendation: uninstall the app, try again, and contact Microsoft support if needed.

INFO
com.microsoft.windowsintune.companyportal.viewmodels.EnrollmentViewModel
Un-registering for enrollment state changes.

ERR_
com.microsoft.windowsintune.companyportal.viewmodels.EnrollmentViewModel
The enrollment flow is exiting with a navigation result 0 (canceled). The enrollment state will revert to unenrolled, and the user will be signed out.

(Already done the obligatory uninstall/reinstall of InTune Company Portal app, as well as phone reboots)

Any ideas please?

Thanks in advance.

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
847 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,059 questions
1 vote

Accepted answer
  1. spols 101 Reputation points
    2021-11-19T04:23:17.907+00:00

    Solved - glad to say I worked it out.
    Thanks all for your help.

    Specific steps that resolved it for me:

    1. Uninstall InTune Company Portal
    2. Settings->Passwords & Accounts-><scroll to bottom> Remove Work Profile (even though there wasn't a work profile installed)
    3. Reboot phone
    4. Install InTune Company Portal
    5. Sign In and enrol as usual - but this time it works!

    150901-image.png

    150873-image.png


12 additional answers

Sort by: Most helpful
  1. MrSmith 6 Reputation points
    2021-11-16T01:39:45.26+00:00

    Error in logs:
    Company Portal sent a request to the device to create a managed profile with the Company Portal app as a Profile Owner. The request failed. This may be due to the user not accepting permission prompts, or because their device ran into another problem. Recommendation: uninstall the app, try again, and contact Microsoft support if needed.

    Fixed:

    Issue is when your phone is restored from online backup (not cable attached to old phone) , it tries to install a copy from your backup of Company portal and workspace but fails and leaves a failed workspace that seems to block the new install. the fix is to uninstall all intune company portal apps (you may see two), reboot, delete all workspaces, reboot, and install.

    No comments

  2. Simon Ren-MSFT 13,226 Reputation points Microsoft Employee
    2021-11-03T10:17:15.667+00:00

    Hi,

    Thanks for posting in Microsoft Q&A forum.

    We can't get much helpful information from the general error. If possible, please reset the Pixel 6 Pro (please back up your data) and then enroll it to have a try.

    How many devices are facing this issue? Is the Pixel 6 Pro your own device or corporate device? Can we enroll this device with another user accout which has license?

    Best regards,
    Simon


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  3. TST 1 Reputation point
    2021-11-08T08:16:59.613+00:00

    Hello,

    I have the same problem with my Google Pixel 6 Pro with Microsoft Intune App.

    No comments

  4. Mathis, Blayne 1 Reputation point
    2021-11-10T21:37:49.793+00:00

    Also same problem here, with Google Pixel 6 Pro and Intune App.