Server agent Health state is showing healthy when there is as active critical alert

shankar431 471 Reputation points
2021-11-03T10:53:00.673+00:00

Hi All

We have an alert for the server XYZ, But we see the server(XYZ) is in healthy state in Agent Health state view.
I was expecting that due to the Health Roll-up mechanism, the server(XYZ) health state should also be in a Critical State because of the alert we see in the console for this server, but yet it shows Healthy.

Is this normal behaviour ?

Regards,
Ravi shankar

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. SChalakov 10,261 Reputation points MVP
    2021-11-03T16:05:49.847+00:00

    Hi @shankar431 ,

    it very much depends where you got the alert from and which management pack the workflow (needs to be monitor) was defined it. Let's try to be more specific:

    • If it is rule that generated the alert, of course you cannot have a state change. I think we can quickly rule this out.
    • So if the alert came from a monitor it is very important how this monitor has been configured and whether there are rollup monitors associated with it.
      Not all monitors have rollup monitors, that are targeted to them, so not all monitors will rollup the Health to "Entity Health", this would very much depend on the managenent pack and how it has been written (its health model).

    Long story short - you cannot expect that each alert from a monitor in SCOM would have an impact on the Health of your monitored computer.

    I hope I could clarify this for you.

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    Regards,
    Stoyan

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