question

shankar431-9012 avatar image
0 Votes"
shankar431-9012 asked StoyanChalakov answered

Server agent Health state is showing healthy when there is as active critical alert

Hi All

We have an alert for the server XYZ, But we see the server(XYZ) is in healthy state in Agent Health state view.
I was expecting that due to the Health Roll-up mechanism, the server(XYZ) health state should also be in a Critical State because of the alert we see in the console for this server, but yet it shows Healthy.

Is this normal behaviour ?

Regards,
Ravi shankar

msc-operations-manager
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

StoyanChalakov avatar image
0 Votes"
StoyanChalakov answered StoyanChalakov edited

Hi @shankar431-9012,

it very much depends where you got the alert from and which management pack the workflow (needs to be monitor) was defined it. Let's try to be more specific:

  • If it is rule that generated the alert, of course you cannot have a state change. I think we can quickly rule this out.

  • So if the alert came from a monitor it is very important how this monitor has been configured and whether there are rollup monitors associated with it.
    Not all monitors have rollup monitors, that are targeted to them, so not all monitors will rollup the Health to "Entity Health", this would very much depend on the managenent pack and how it has been written (its health model).

Long story short - you cannot expect that each alert from a monitor in SCOM would have an impact on the Health of your monitored computer.

I hope I could clarify this for you.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Regards,
Stoyan


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.