Hi Nott,
Can the laptop connect to other Wi-Fi networks? For example, can it connect to your smartphone's hotspot?
Try these options:
Option 1: Try uninstalling / reinstalling the wi-fi adapter driver by following this procedure:
https://www.drivereasy.com/knowledge/how-to-reinstall-wi-fi-driver-on-windows-10-easily/
NOTE:This is a non Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may advertise products often classified as PUPs (potentially unwanted products).
Option 2: Try to change the driver manually:
- Go to Device Manager> Network Adapters, right click on your network adapter> Update Driver.
- Select "Search my computer for drivers"
- Select "Choose from a list of drivers available on your computer"
- Windows will propose 2 or more compatible drivers for the network adapter in use, select a driver other than the one currently in use> Next. The driver will be installed automatically. Reboot the pc.
Otherwise, if it's a laptop, download and reinstall the latest available version of the Wi-Fi driver from the pc manufacturer's website.