Used CTRL-Shift-C in Outlook and my messages are gone?

NB1717 21 Reputation points
2021-11-05T18:52:06.987+00:00

I was attempting to copy an email address while forwarding an email using CTRL-C, but accidentally pushed CTRL-Shift-C and all of the messages in the folder where the messages I was forwarding are gone! I am unable to use the "undo" arrow at the top of the application. None of the messages are in my trash, clutter, or archive folders. When I search Outlook using words I know were in the asubject lines, Outlook does not find any matching messages.

Does anyone have any idea where they might have gone or if they are retrievable?

Thanks so much for your help!

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. ChristyZhang-MSFT 9,606 Reputation points Microsoft Employee
    2021-11-08T06:11:51.543+00:00

    Hi @NB1717 ,

    Welcome to our forum!

    Does this issue occur in Outlook client? If so, what's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
    And i noticed that the messages in some of your folders disappeared after this operation. Was there any prompt pop up?

    As I know, the keyboard "Ctrl+Shift+C" is used to create contact. So I'm afraid you may accidentally touch other keys or make some misoperations. Please confirm whether only these keys are pressed.
    147272-1.png

    To further confirm whether the email still exists, please try logging in to your web mail and check whether the lost emails exists. If the emails can be displayed on web mail, considering that the current view may have been accidentally changed, please try to reset view to check whether the message is restored.
    147273-2.png

    If the issue still exists after resetting view, considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

    If it is the same result on web mail, considering the emails can't be found in trash, please check if the emails are in the Recoverable Items folder and try to recover them. For more information, please refer to: Recover an item that's no longer in your Deleted Items folder.

    Hope the above help.


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